FAQs
Do Woom bikes come with a warranty?
Woom has extended its original two-year warranty to a ten-year warranty. They are confident in the quality of their frames, rigid forks, handlebars, stems, and cranks. To activate the warranty, you need to register your brand-new Woom bicycle within nine weeks from the date of purchase.
How do I choose the right size Woom bike?
Woom has a helpful online Bike Finder to help you choose the right bicycle for your child. Woom has exhaustively created a sizing system for their children’s bikes rooted in their height and riding ability. Their online Bike Finder is the simplest way to find out which one is best for your child when making an online purchase.
What is the Woom returns policy?
If you buy a Woom product and are not 100% satisfied with it, or if you didn't order the correct size, you have 30 days to send it back to them free of charge from within the EU. For UK customers returns will vary depending on which retailer you purchased your products from. Woom don’t do exchanges, you need to raise a return for your existing order and start a new purchase.
Woom Saving Tips
Buy a Bundle
Woom offers bundles on their website so you can save on accessories when buying a brand new bike. Their bundles vary from the Starter Plus which includes a rack, kickstand, click-on mudguards, bike lights and a bell to the Lifestyle Bundle with a bike bag and bike stand. They’re good value if you are looking to invest in more than the bicycle, piece of apparel or accessory, as they can lower the total price by as much as 20%.
Get a military or professional discount
You can save on your Woom purchase if you are in the military, a veteran, a first responder, a healthcare worker, or a teacher. Simply click their ‘Heroes Purchase Program’ link, verify your employment status and you will receive a 10% Woom discount code to use on your next bike purchase.
Refer a friend
If someone you know might like a Woom bike, you can refer them to the brand to get them $25 off their first order. Simply enter your details through the dedicated page on the Woom website and you'll be sent your unique referral link. When your friend makes a purchase through this link, you'll be sent a $50 gift card to say thank you. You can continue referring as many friends as you like to keep on earning, too.
Consider a Woom upCYCLING Membership
All members of the Woom upCYCLING scheme are entitled to 40% back on the original purchase price of their current Woom bike when purchasing a new Woom bike and trading in the old one. As the little riders in your life grow, you can scale up their bike size as they grow, without paying full price every time. If you don’t want a bike subscription and would rather own a bicycle, but still want to save whilst upgrading as your child grows, this is a great alternative.
Sign up for the Woom email newsletters
If you sign up for Woom newsletters, you'll be the first to know when Woom has a sale so you can take advantage of the best of the savings on offer. You’ll also get any coupons and promo codes sent directly to your inbox for maximum convenience.
How to Use Woom Coupon Codes
- Choose the Woom coupon code you’d like to use and copy it ready to use when you shop.
- Head to the Woom website and start shopping.
- Once you’ve added all the items you’d like to buy on the Woom website, click the cart icon at the top of the screen to begin the checkout process.
- Paste your preferred Woom coupon code into the discount code box and press “Apply.”
- Your savings will be applied to your overall total.
- Add your information including delivery address to complete the checkout process.
