FAQs
Does Echelon offer free delivery?
Yes, you can get free shipping on orders to addresses within the contiguous US when you have an annual Premier Membership. Costs for orders placed without a membership will be calculated on a case-by-case basis and displayed at the checkout. No matter the costs, orders are shipped via FedEx, and should arrive in 2 - 3 business days.
How much is an Echelon Premier Membership?
An annual Premier Membership comes in at $40 a month if you pay monthly, but taking out an annual plan can net you a discount of up to 20%. Membership removes limits placed on the brand's content, letting you access your pick of thousands of both live and on-demand classes (including cycling).
Can you use an Echelon bike without a subscription?
You can purchase an Echelon Connect Bike without purchasing a subscription to the online classes. However, this means that your ride statistics and other information will not be stored. To access all the classes and track your progress you will need to purchase an Echelon subscription.
Do Echelon Connect Bikes come with a warranty?
Yes, all Echelon equipment is covered by a one-year warranty. If any faults occur during the warranty period they will in the first instance try to repair your bike. When they cannot be repaired, a replacement will be provided in its place.
Can Echelon connect to other apps?
Yes, you can sync your Echelon workouts with other fitness tracking apps like FitBit, Strava, and Apple Health. This means you can still track your additional bike workouts in the same place you log your bike rides.
What is the Echelon returns policy?
Echelon has a 30-day return policy across all their products as long as you have the original packaging and your purchase is undamaged. To do this, you will need to contact their customer service team who will send you a pre-paid return label. Note that there is a $100 returns fee.
Echelon Saving Tips
Shop the sales
Echelon is no stranger to a sale, often discounting items across its range in promotions or selling off the last of old stock in the outlet. Items sold on sale can be up to $700 cheaper than usual, with deals usually coinciding with major holidays like Black Friday or Labor Day (unless you're looking for outlet offers). Here at Cyclingnews, we watch what Echelon offers closesly, adding the latest deals to this page, so check in before each order for the best ways to save.
Get a Military or First Responder discount
You can receive an extra $50 off your next order if you are in the military, a first responder, a healthcare worker, or a teacher. Simply verify your employment status on the Echelon website and you will receive you voucher code, which can be used on purchases of Connect Bikes, Reflect smart mirrors, rowers or treadmills.
Upgrade Your Subscription
If you choose to upgrade to a 1 or 2-year subscription, Echelon pile on some significant perks. You will get a free heart rate monitor, free delivery, and an extended 4-year warranty. You’ll also get access to the Echelon Rewards Zone, an exclusive space with members only discounts to keep saving beyond purchase.
How to Use Your Echelon Coupon Code
- Choose which of our Echelon promo codes you'd like to redeem and click "Get Code" to reveal it.
- Copy the code to your clipboard, then head to the Echelon website to start shopping.
- Add the items you want to buy, then click on your basket when you're ready to purchase.
- Once you are happy that you have everything you want in your basket, you can add your discount code.
- Paste your Echelon coupon code into the discount code box on the right and tap “apply.”
- Check that your discount has been applied, once it has, go ahead and complete your order.
How we source coupon codes
Cyclingnews has a dedicated Coupons team who source codes and regularly update pages, making sure they show the most recent deals and info. We curate all of our pages ourselves - no third-parties are involved in sourcing our codes and deals, or in creating surrounding content.
Our London-based Commercial team leverages their connections with affiliate networks and trusted brands to source exclusive offers, whilst our Offers team (based in Cardiff, UK) scours retailer and competitor websites for the latest codes, testing them as they go.
The best discounts are uploaded to our pages, along with insider tips from industry experts and helpful info on sales, shipping, membership programs, military, student discounts and more. Our pages are also updated multiple times a week to ensure they stay as fresh as can be.
How we test coupon codes
Our dedicated Coupons team verifies every code uploaded to our site, hand-testing them at the checkout to ensure they can be added to your order for a discount. To guarantee our codes work for everyone who visits our pages, we don’t include any one-time use or user specific codes. We also check the web and our affiliate networks on a regular basis to make sure we’re listing all the latest deals and info, including expiry dates and terms and conditions for individual codes.
What to do if a coupon code doesn’t work
Our team works hard to ensure every code has been tested before it is uploaded, but despite our best efforts, codes can expire or their terms be updated before we can update our pages, meaning your code might not always work as expected. If this should happen, don’t worry - our team is on hand to help.
First, check the terms and conditions of the individual offer you want to redeem. Go back to the page where you found your code and click “See Terms & Conditions” to reveal any specific requirements you may need to meet. These might include verification (i.e. for student discounts), meeting a minimum spend (i.e. $50 off when you spend $300 or more), or buying certain combinations of items (i.e. free accessories with every e-bike).
If you’ve confirmed that your order meets the relevant terms and conditions but you’re still experiencing issues, you can contact our team for support. Please provide details of the code you attempted to use, which of our pages it was listed on, and a summary of the issue you experienced in your email. One of our team will be in touch as soon as they’re able to help resolve your issue.
How we make money
Whenever you use a coupon code listed on Cyclingnews, we may receive compensation in the form of commission if you go on to make a purchase. The amount of commission we will earn depends on the retailer and our relationship with them.
Adopting this commission model means we can offer coupons free of charge, so you won’t pay any fees to apply your discount to your order - just the discounted total once your code has been applied.
If you want to find out more about how coupon pages work on Cyclingnews, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
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