FAQs
Does Aventon offer free shipping?
Yes. All US orders over $100 are eligible for free shipping to addresses in the 48 contiguous states of the USA, using either FedEx or USPS. This also applies to orders for complete electric bikes. You can request a quote for shipments outside the continental USA, but Aventon cannot ship electric bikes or batteries outside the 48 states due to shipping restrictions.
Does Aventon offer military and student discounts?
Yes, Aventon offers discounts to members of the military and students who can verify their status using a valid ID.Me account. Just sign in to your account at the checkout or through the dedicated discount program page on the brand's website to be sent a code which can be added at the checkout.
Does Aventon offer a warranty on its e-bike frames and batteries?
Yes. The standard warranty for US and Canadian customers is 2 years on Aventon-branded frames however, this can be extended to the lifetime of your e-bike frame when you register your purchase within 90 days. An Aventon battery is under warranty for 2 years or 300 charges; it is specifically designed to keep around 75% of its original capacity within that period.
Does Aventon offer size guides?
Each Aventon e-bike will have full technical specifications and size and fit information including a guide on how to measure yourself properly. There may be multiple sizes available so you can choose the right one for you.
Can I return an order?
Yes, within 14 days if your item is in new and unused condition. The cost of return is at the expense of the customer. Aventon does not charge a restocking fee but will deduct its shipping costs. You cannot return to Aventon an item purchased from a bike shop. Batteries are non-returnable.
Aventon Savings Tips
Look out for offers
Aventon regularly runs deals and seasonal sales that can knock as much as $500 off selected prices. Although you'll see a number of deals available year-round, keep an eye out around key seasons & holidays such as Spring, Christmas and Black Friday for the most extensive savings.
Sign up for updates
You can sign up for email updates on Aventon’s latest news and discounts. Aventon also has an SMS service to provide you with text updates on new products and special offers. By joining these mailing lists, you'll be sent the latest news on promotions & new products as soon as its available so you don't miss a chance to save.
Use the owner resources
Aventon has an extensive library of materials for owners of its electric bikes to access available on its website. This library includes owner manuals, maintenance tips, troubleshooting advice and How-Tos, all of which are designed to help you keep your bike in tip-top shape so it can go the extra mile.
How to Use Your Aventon Discount Code
- First, add the products you want to buy into your cart and proceed to checkout.
- Once you’re satisfied with your items, look at some of our available Aventon voucher codes and select the one that’ll work best for your purchase.
- Click the ‘Get Code’ link and enter your personal information when prompted.
- Once you’re presented with the unique code, copy it down and make a note of it.
- Next, head back to the checkout on Aventon’s site.
- On the right-hand side of the screen is a field allowing you to enter your chosen Aventon discount code, then hit Apply.
- Fill in the rest of your details and your payment details on the left side of the screen and hit Continue to Shipping to complete the order process.
